Xobni would like to sincerely apologize to our users who received duplicates of the same support message repeatedly between yesterday evening (3.25.08) and this morning. The situation was caused by an error in a recent release of our support ticketing software (SupportTrio) and was out of our hands.

In fact, we were flooded with repeated identical tickets from our users as well and are still cleaning up the mess.

We do realize the enormous inconvenience this placed on many of you and we apologize again. We are so upset by this and other issues with the support system that we have decided to end our contract with them and try a new system.

It is possible that a few legitimate support requests were lost in the flood, so if Xobni’s support team has not responded to your request, this could be the reason. Please feel free to write again in the event that your ticket was lost.

We look forward to helping you with better success! Keep writing!